Per-Queue Wait Cutoffs

Field 

 

 Description 

 

 

 

 Queue 

 

 Name of the queue 

 

 

 

 Date 

 

 The date within the date range selected 

 

 

 

 # 0-30 sec 

 

 # of calls for queue for duration within 0 to 30 seconds 

 

 

 

 % 0-30 sec 

 

 % of calls for queue for duration within 0 to 30 seconds 

 

 

 

 # 31-60 sec 

 

 # of calls for queue for duration within 31 to 60 seconds 

 

 

 

 % 31-60 sec 

 

 % of calls for queue for duration within 31 to 60 seconds 

 

 

 

 # 61-120 sec 

 

 # of calls for queue for duration within 61 to 120 seconds 

 

 

 

 % 61-120 sec 

 

 % of calls for queue for duration within 61 to 120 seconds 

 

 

 

 # 121+ sec 

 

 # of calls for queue for duration of more than 121 seconds 

 

 

 

 % 121+ sec 

 

 % of calls for queue for duration of more than 121 seconds