| **Field**
| **Description**
|
| Queue | Name of the queue
|
| Date | The date within the date range selected
|
| \# 0-30 sec | \# of calls for queue for duration within 0 to 30 seconds
|
| % 0-30 sec | % of calls for queue for duration within 0 to 30 seconds
|
| \# 31-60 sec | \# of calls for queue for duration within 31 to 60 seconds
|
| % 31-60 sec | % of calls for queue for duration within 31 to 60 seconds
|
| \# 61-120 sec | \# of calls for queue for duration within 61 to 120 seconds
|
| % 61-120 sec | % of calls for queue for duration within 61 to 120 seconds
|
| \# 121+ sec | \# of calls for queue for duration of more than 121 seconds
|
| % 121+ sec | % of calls for queue for duration of more than 121 seconds
|