# Per-Queue Per-Agent

<div class="page-metadata" id="bkmrk-"></div><div class="wiki-content" id="bkmrk--1"><div class="contentLayout2"><div class="columnLayout single" data-layout="single"><div class="cell normal" data-type="normal"><div class="innerCell">  
</div></div></div><div class="columnLayout two-equal" data-layout="two-equal"><div class="cell normal" data-type="normal"><div class="innerCell"><div class="table-wrap"><table class="confluenceTable tablesorter tablesorter-default" role="grid"><colgroup><col></col><col></col></colgroup><thead aria-label="Use column header buttons to sort"><tr class="tablesorter-headerRow" role="row"></tr></thead></table>

</div></div></div></div></div></div><div class="cell normal" data-type="normal" id="bkmrk-field-description-qu"><div class="innerCell"><div class="table-wrap"><table class="confluenceTable tablesorter tablesorter-default" role="grid"><tbody><tr><td>**Field**  
</td><td>**Description**

</td></tr><tr role="row"><td class="confluenceTd">Queue</td><td class="confluenceTd">Queue name all the agents are logged into

</td></tr><tr role="row"><td class="confluenceTd">Agent Name</td><td class="confluenceTd">Name of the agent logged into the particular queue

</td></tr><tr role="row"><td class="confluenceTd">Date</td><td class="confluenceTd">The date within the date range selected

</td></tr><tr role="row"><td class="confluenceTd">Tot Login</td><td class="confluenceTd">Total time agent has been logged in for the particular queue

</td></tr><tr role="row"><td class="confluenceTd">Tot Calls</td><td class="confluenceTd">\# of calls the agent answered for the particular queue

</td></tr><tr role="row"><td class="confluenceTd">Avg Talk</td><td class="confluenceTd">Average talk time per call for the particular queue calls

</td></tr><tr role="row"><td class="confluenceTd">Tot Talk</td><td class="confluenceTd">Total talk time across all calls for the particular queue calls

</td></tr><tr role="row"><td class="confluenceTd">Answer Speed</td><td class="confluenceTd">Average ring time per particular queue call

</td></tr></tbody></table>

</div></div></div><div class="cell normal" data-type="normal" id="bkmrk--2"><div class="innerCell"><div class="table-wrap"><table class="confluenceTable tablesorter tablesorter-default" role="grid"><colgroup><col></col><col></col></colgroup><thead aria-label="Use column header buttons to sort"><tr class="tablesorter-headerRow" role="row"></tr></thead></table>

</div></div></div><div class="wiki-content" id="bkmrk-field-description-lo"><div class="contentLayout2"><div class="columnLayout two-equal" data-layout="two-equal"><div class="cell normal" data-type="normal"><div class="innerCell"><div class="table-wrap"><table class="confluenceTable tablesorter tablesorter-default" role="grid"><tbody><tr><td>**Field**  
</td><td>**Description**

</td></tr><tr role="row"><td class="confluenceTd">Longest Wait</td><td class="confluenceTd">Max time a caller waited before getting picked up for queue

</td></tr><tr role="row"><td class="confluenceTd">Tot Hold</td><td class="confluenceTd">Total hold time callers are on hold for the particular queue

</td></tr><tr role="row"><td class="confluenceTd">Avg Hold</td><td class="confluenceTd">Average hold time per call for the particular queue

</td></tr><tr role="row"><td class="confluenceTd">Tot Pause</td><td class="confluenceTd">Total pause time for the agent for the particular queue

</td></tr><tr role="row"><td class="confluenceTd">Avg Pause</td><td class="confluenceTd">Average pause time for the agent for the particular queue

</td></tr><tr role="row"><td class="confluenceTd">Pauses</td><td class="confluenceTd">\# of pauses for the agent for the particular queue

</td></tr><tr role="row"><td class="confluenceTd">Missed Rings</td><td class="confluenceTd">\# of calls that rang the agent who didn't pick up

</td></tr><tr role="row"><td class="confluenceTd">Xfer Calls</td><td class="confluenceTd">\# of calls agent received that were transferred to the queue

</td></tr></tbody></table>

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