Overview

Welcome to the IntellaQueue documentation space. This space is dedicated to organizations that are running a call center style phone system and have our IntellaQueue product licensed. Here you will find detailed instructions on how to add and manage Agents, Queue, and powerful  Report Generation.   Similar to the  Core Web Portal   each space represents a  screen  within the IntellaSoft Web Portal, and can be accessed from the  Navigation Panel . The IntellaQueue components are typically contained within a collapsible folder called Call Center in the web portal, as shown below. 

 

 For more advanced system customization see:  

 

 

 Agent Editor   for adding and removing  Agents,  as well as setting  Agent  login information 

 Agent Assignments   for add/removing  Agents  to  Queues,  and vice versa (associating agents with  Queues) 

 Agent Assignments Schedule   for configuring  Queue  parameters for  Agents 

 Queue Leave Conditions   for configuring parameters for  Agents  to be removed Queues (such as when no callers are waiting/incoming) 

 Queue Settings   for adding new  Queues  and configuring basic settings for said  Queues 

 Generate Reports   powerful report generation gathered from  Agent  and  Queue  calls. 

 Call Center Data  contains data about calls made to and from  Queues  in a hierarchical format.