# Overview

Welcome to the **IntellaQueue** documentation space. This space is dedicated to organizations that are running a call center style phone system and have our IntellaQueue product licensed. Here you will find detailed instructions on how to add and manage Agents, Queue, and powerful **Report Generation.**  Similar to the [**Core Web Portal**](https://public.intellasoft.net/books/web-portal-dL9/page/getting-started)[ ](https://doc.intellasoft.net/display/intellacore/Core+Web+Portal+Documentation)each space represents a **screen** within the IntellaSoft Web Portal, and can be accessed from the **Navigation Panel**. The IntellaQueue components are typically contained within a collapsible folder called Call Center in the web portal, as shown below.

For more advanced system customization see:

<div class="columnMacro conf-macro output-block" data-hasbody="true" data-macro-name="column" id="bkmrk-agent-editor%C2%A0for-add">- **[Agent Editor](https://public.intellasoft.net/books/intellaqueue-nQF/page/agent-editor)** for adding and removing **Agents,** as well as setting **Agent** login information
- **[Agent Assignments](https://public.intellasoft.net/books/intellaqueue-nQF/page/agent-assignments)** for add/removing **Agents** to **Queues,** and vice versa (associating agents with **Queues)**
- **[Agent Assignments Schedule](https://public.intellasoft.net/books/intellaqueue-nQF/page/agent-assignments-schedule)** for configuring **Queue** parameters for **Agents**
- **[Queue Leave Conditions](https://public.intellasoft.net/books/intellaqueue-nQF/page/queue-leave-conditions)** for configuring parameters for **Agents** to be removed Queues (such as when no callers are waiting/incoming)
- **[Queue Settings](https://public.intellasoft.net/books/intellaqueue-nQF/page/queue-settings)** for adding new **Queues** and configuring basic settings for said **Queues**
- **[Generate Reports](https://public.intellasoft.net/books/intellaqueue-nQF/chapter/generate-reports-intellaqueue)** powerful report generation gathered from **Agent** and **Queue** calls.
- [**Call Center Data**](https://public.intellasoft.net/books/intellaqueue-nQF/page/call-center-data) contains data about calls made to and from **Queues** in a hierarchical format.

</div>[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/WwQimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/WwQimage.png)