Executive Report (needs all info)

Field 

 Description 

 

 

 Avg Talk Dialer 

 

 

 

 Date From 

 

 

 

 Date To 

 

 

 

 Incoming Calls 

 

 

 

 Manual Calls 

 

 

 

 Dialer Calls 

 

 

 

 Dialer Calls Answered 

 

 

 

 Dialer Agent Answered 

 

 

 

 Total Calls Handled 

 

 

 

 Voicemails 

 

 

 

 Missed Calls 

 

 

 

 Tot Talk Time 

 

 

 

 Avg Talk Time