Agent Pause Summary

Field 

 

 Description 

 

 

 

 Agent Name 

 

 Name of the agent logged 

 

 

 

 Date 

 

 The date within the date range selected 

 

 

 

 Pause Status 

 

 Various pause codes the agent has used during date range 

 

 

 

 Pause Duration 

 

 How long each pause code has been active 

 

 

 

 Avg Pause 

 

 Average pause time for the agent per individual pause 

 

 

 

 Max Pause 

 

 Longest pause time across the particular pause code 

 

 

 

 Num Pauses 

 

 # of pauses for the agent