| **Field** | **Description** |
| Agent Name | Name of the agent logged |
| Date | The date within the date range selected |
| Pause Status | Various pause codes the agent has used during date range |
| Pause Duration | How long each pause code has been active |
| Avg Pause | Average pause time for the agent per individual pause |
| Max Pause | Longest pause time across the particular pause code |
| Num Pauses | \# of pauses for the agent |