Agent Logins

Field 

 

 Description 

 

 

 

 Login 

 

 Login time for the agent 

 

 

 

 Logout 

 

 Logout time for the agent 

 

 

 

 Duration 

 

 How long the agent was logged in for 

 

 

 

 Agent First Name 

 

 First name of the agent who was logged in 

 

 

 

 Agent Last Name 

 

 Last name of the agent who was logged in 

 

 

 

 Queue Name 

 

 Name of the queue the agent was logged in 

 

 

 

 Logout Reason 

 

 Why the agent was logged out of the queue