# Agent Assignments Schedule

## Overview

This screen is dedicated to assigning specific schedules to Agents, whether it be on a temporary or permanent basis.

Often this feature is used to assign Agents to specific Queues during times when other people who are normally staffed to that Queue are unavailable.

<p class="callout info">Note: An Agent must log in before the schedule change becomes active.</p>

<div class="columnLayout single" data-layout="single" id="bkmrk-example-1%3A-the-main-"><div class="cell normal" data-type="normal"><div class="innerCell"><div class="panel conf-macro output-block" data-hasbody="true" data-macro-name="panel" style="border-width: 1px;"><div class="panelContent">- **Example 1**: The main sales team takes a lunch every day from 12:00-1:00 PM. An Agent (or multiple Agents) is assigned to this Queue to help with potential sales calls while the normally staffed Agents are out at lunch. This would be an example of a recurring semi-permanent schedule
- **Example 2**: On a particular day there is going to be a 2-hour meeting with the Installation team between 2:00-4:00 PM, so a temporary schedule is assigned to a specified number of Agents to field these calls during this meeting. When the meeting is over, the schedule will be deleted.

</div></div></div></div></div>## Adding an Agent Assignments Schedule

1\) Navigate to the **Agent Assignments Schedule** screen from the **Navigation Panel.** Click the **New Agent Assignment Schedule.**

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/lglimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/lglimage.png)

<table border="1" id="bkmrk-name-type-descriptio" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 11.7429%;"></col><col style="width: 14.8331%;"></col><col style="width: 8.57819%;"></col><col style="width: 64.7222%;"></col></colgroup><thead><tr><td>  
</td><td>Name  
</td><td>Type  
</td><td>Description  
</td></tr></thead><tbody><tr><td class="confluenceTd">**Required**</td><td class="confluenceTd">Agent Name</td><td class="confluenceTd">List</td><td class="confluenceTd">For preexisting Agent</td></tr><tr><td class="confluenceTd">  
</td><td class="confluenceTd">Queue Name</td><td class="confluenceTd">List</td><td class="confluenceTd">For Preexisting Queue</td></tr><tr><td class="confluenceTd">  
</td><td class="confluenceTd">Day</td><td class="confluenceTd">List</td><td class="confluenceTd">Day of Week</td></tr><tr><td class="confluenceTd">  
</td><td class="confluenceTd">Start Time</td><td class="confluenceTd">List</td><td class="confluenceTd">Start Time (24 hour clock)</td></tr><tr><td class="confluenceTd">  
</td><td class="confluenceTd">End</td><td class="confluenceTd">List</td><td class="confluenceTd">End Time (24 hour clock)</td></tr><tr><td class="confluenceTd">**Optional**</td><td class="confluenceTd">Overflow</td><td class="confluenceTd">List</td><td class="confluenceTd">Priority</td></tr></tbody></table>

<div class="wiki-content" id="bkmrk-required-agent-name-"><div class="contentLayout2"><div class="columnLayout single" data-layout="single"><div class="cell normal" data-type="normal"><div class="innerCell"><div class="panel conf-macro output-block" data-hasbody="true" data-macro-name="panel" style="border-width: 1px;"><div class="panelContent"><div class="sectionColumnWrapper conf-macro output-block" data-hasbody="true" data-macro-name="section"><div class="sectionMacro"><div class="sectionMacroRow"><div class="columnMacro conf-macro output-block" data-hasbody="true" data-macro-name="column" style="width: 50%; min-width: 50%; max-width: 50%;"><div class="table-wrap"></div></div></div></div></div></div></div></div></div></div></div></div>2\) Next choose an **Agent Name, Queue Name, Day, Start Time,** and **End Time** for the **Schedule. Overflow** is optional but is useful if you have multiple Queue assignments in place.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/OKDimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/OKDimage.png)

3\) Click the **Save New Agent Assignment Schedule** button. After you click save, you will see a message stating **Changes Saved**.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/k9uimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/k9uimage.png)

## Deleting an Agent Assignments Schedule

1\) Navigate to the **Agent Assignments Schedule** screen from the **Navigation Panel.**

2\) Find the **Agent Assignments Schedule** you wish to delete, highlight by clicking on it, and then click the red **X** under the **Delete** column.

3\) A confirmation pop-up will appear confirming your selection. Click **OK**, you will see a message stating **Changes Saved**.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/3Hrimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/3Hrimage.png)