Agent Activity

Field 

 

 Description 

 

 

 

 Date 

 

 Date and time of the agent activity, either a login or a logout 

 

 

 

 Agent First Name 

 

 First name of the agent involved with the login or logout 

 

 

 

 Agent Last Name 

 

 Last name of the agent involved with the login or logout 

 

 

 

 Queue Name 

 

 Name of the queue the agent was logged in or logged out of 

 

 

 

 Login / Logout 

 

 Either login or logout noting the type of activity