Dialer Activity

Top Section 

 

 

 

 Field 

 Type 

 Description 

 

 

 

 

 When 

 

 

 

 

 Started Calls 

 

 

 

 

 Active Calls 

 

 

 

 

 Answered 

 

 

 

 

 Abandoned 

 

 

 

 

 External 

 

 

 

 

 20 Sec Calls 

 

 

 

 

 SLA 20 Sec 

 

 

 

 

 Longest Wait 

 

 

 

 

 Avg Wait 

 

 

 

 

 Avg Answer 

 

 

 

 

 Avg Talk 

 

 

 

 

 Max Talk 

 

 

 

 

 Avg Abandon 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Bottom Section 

 

 

 

 Field 

 Type 

 Description 

 

 

 

 

 TIme 

 

 

 

 

 From Name 

 

 

 

 

 From Number 

 

 

 

 

 Agent 

 

 

 

 

 To Name 

 

 

 

 

 To Number 

 

 

 

 

 Answer 

 

 

 

 

 Wait 

 

 

 

 

 Talk 

 

 

 

 

 Duration 

 

 

 

 

 Play 

 

 

 

 

 Save