| **Field** | **Type** | **Description** |
| When | ||
| Started Calls | ||
| Active Calls | ||
| Answered | ||
| Abandoned | ||
| External | ||
| 20 Sec Calls | ||
| SLA 20 Sec | ||
| Longest Wait | ||
| Avg Wait | ||
| Avg Answer | ||
| Avg Talk | ||
| Max Talk | ||
| Avg Abandon |
| **Field** | **Type** | **Description** |
| TIme | ||
| From Name | ||
| From Number | ||
| Agent | ||
| To Name | ||
| To Number | ||
| Answer | ||
| Wait | ||
| Talk | ||
| Duration | ||
| Play | ||
| Save |