Campaign Dialer Data

Overview 

 Campaign Dialer Data Options 

 

 

 

 

 Field 

 Type 

 Description 

 

 

 

 

 ID 

 

 

 

 

 Campaign 

 

 

 

 

 When 

 

 

 

 

 Num Calls 

 

 

 

 

 Answered Calls 

 

 

 

 

 Num Abandons 

 

 

 

 

 Num Busy 

 

 

 

 

 Num Incompletes 

 

 

 

 

 Num Progressives 

 

 

 

 

 Num Predictives 

 

 

 

 

 Min Abandon 

 

 

 

 

 Max Abandon 

 

 

 

 

 Avg Abandon 

 

 

 

 

 

 Avg Callee Ring 

 

 

 

 

 

 Min Callee Wait 

 

 

 

 

 Max Callee Wait 

 

 

 

 

 Avg Callee Wait 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Additional Information 

 

 

 

 

 Field 

 Type 

 Description 

 

 

 

 

 Dialed Number 

 

 

 

 

 Callee Start 

 

 

 

 

 Callee Pickup 

 

 

 

 

 Agent Pickup 

 

 

 

 

 Agent Name 

 

 

 

 

 Case Number 

 

 

 

 

 Disposition 

 

 

 

 

 Result 

 

 

 

 

 Hangup Cause 

 

 

 

 

 Last Hangup Cause 

 

 

 

 

 Last Status 

 

 

 

 

 Num Attempts 

 

 

 

 

 Play 

 

 

 

 

 Save