Agent Performance

Top Section 

 

 

 

 Field 

 

 Type 

 

 Description 

 

 

 

 

 Name 

 

 

 

 

 When 

 

 

 

 

 Queue Calls 

 

 

 

 

 Calls In 

 

 

 

 

 Calls Out 

 

 

 

 

 Calls Total 

 

 

 

 

 Missed Rings 

 

 

 

 

 Logged In 

 

 

 

 

 Avg Talk Time 

 

 

 

 

 Avg Answer Time 

 

   

 

 

 

 Bottom Section 

 

 

 

 Field 

 Type 

 Description 

 

 

 

 

 Time 

 

 

 

 

 Dept 

 

 

 

 

 From Name 

 

 

 

 

 From Number 

 

 

 

 

 Agent 

 

 

 

 

 To Name 

 

 

 

 

 To Number 

 

 

 

 

 Answer 

 

 

 

 

 Wait 

 

 

 

 

 Talk 

 

 

 

 

 Duration 

 

 

 

 

 Play