# IntellaDialer # Overview This section includes options for configuring and utilizing the IntellaDialer addon if it is installed on your system. The IntellaDialer is a sophisticated system for calling large groups of numbers on an automated basis. It is highly configurable to ensure that you will be able to meet your call production needs and ensure compliance with local and federal communication regulations. ## IntellaDialer Table of Contents
- **[Dialer Control](https://public.intellasoft.net/books/intelladialer/page/dialer-control) -** - **[Campaign Editor](https://public.intellasoft.net/books/intelladialer/page/campaign-editor) -** - **[Campaign Phone Number](https://public.intellasoft.net/books/intelladialer/page/campaign-phone-number) -** - **[Campaign Logs](https://public.intellasoft.net/books/intelladialer/page/campaign-logs) -** - **[Campaign Dialer Data](https://public.intellasoft.net/books/intelladialer/page/campaign-dialer-data) -** - **[Generate Reports](https://public.intellasoft.net/books/intelladialer/page/generate-reports) -** - **[Dialer Activity](https://public.intellasoft.net/books/intelladialer/page/dialer-activity) -** - **[Agent Performance](https://public.intellasoft.net/books/intelladialer/page/agent-performance) -**
# Dialer Control ## Dialer Control This is the main operations screen for starting and stopping the Dialer as well as getting real-time status, stats, and phone number lists. The lists include: who has been dialed, the results of those dialed numbers, who is still waiting to be dialed, and more. It's a great way to get insight into exactly what is happening right now.

Tip: The status, stats, and data lists are updated every few seconds when a campaign is running. If a campaign is stopped, there is still a periodic check just in case someone else started the campaign.

[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/Qg0image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/Qg0image.png)
**Name** **Control** **Description**
Campaign Selector![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Choose%20Campaign.png?version=2&modificationDate=1504725482182&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/AJtimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/AJtimage.png) Selects a campaign to control. Once selected, the real time status + stats are shown and the **Show Activity Button** is available to choose the specific Dialer data to view.
Show Activity Button ![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Button%20Show%20Data%20Selector.png?version=2&modificationDate=1504725902936&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/IHkimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/IHkimage.png) Choose the real-time Dialer data display. Each display is updated every few seconds to keep an eye on exactly what is happening. Additional detailed display info is available below.
Start Button![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Button%20Start.png?version=1&modificationDate=1504724213342&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/FeKimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/FeKimage.png) Starts running the Dialer for the selected campaign. The status will change to RUNNING and phone numbers will begin to be dialed.
Restart Button![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Button%20Restart.png?version=1&modificationDate=1504724212672&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/0aoimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/0aoimage.png) Restarts the Dialer to the beginning of the campaign phone number list which will call all of the numbers again.
Resume Button![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Button%20Resume.png?version=1&modificationDate=1504724212986&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/ssFimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/ssFimage.png) Resumes the Dialer exactly where the campaign left off when it was stopped.
Stop Button![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Button%20Stop.png?version=1&modificationDate=1504724213679&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/Ke6image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/Ke6image.png) Stops the Dialer and will no longer call numbers. Use **Resume Button** to pick up dialing where it left off.
Status![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Status.png?version=1&modificationDate=1504724215753&api=v2) [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/zYzimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/zYzimage.png) The current campaign status:
**RUNNING** Dialing numbers
**STOPPED** Not dialing numbers
**HOLD** Running with numbers to dial, but no numbers can be dialed right now due to the current rules in place
Remaining[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/Uadimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/Uadimage.png) Numbers left to be dialed.
Total Numbers![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Total%20Numbers.png?version=1&modificationDate=1504724216078&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/M1Kimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/M1Kimage.png) Total numbers in campaign.
Answered Calls![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Answered%20Calls.png?version=1&modificationDate=1504724214377&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/m37image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/m37image.png) Numbers that were successfully picked up.
Dialed![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Dialed.png?version=1&modificationDate=1504724215082&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/H15image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/H15image.png) Numbers dialed in campaign thus far.
Busy / Failed![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Busy%20Failed.png?version=1&modificationDate=1504724214755&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/qnKimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/qnKimage.png) Numbers that were unreachable.
Abandoned![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Abandoned.png?version=1&modificationDate=1504724214010&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/p7wimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/p7wimage.png) Numbers that connected to the Dialer but hung up before connecting to an agent.
Server Message![](https://public.intellasoft.net/download/thumbnails/8030030/01%20Dialer%20Control%20-%20Field%20Server%20Message.png?version=1&modificationDate=1504725123194&api=v2)[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/qVeimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/qVeimage.png) Real-time status line from the server:
**Next Dial** NOW or the time until the next dial is scheduled to happen
**Active** Number of simultaneous Dialers running
**Dialing** Number of Dialers that are currently dialing
**Bridged** Number of calls currently connected to agents
## Real-Time Displays There are multiple real-time displays explained below. ### Show Activity
**Field** **Description**
CampaignCampaign containing numbers that have been uploaded
DescriptionBrief description on corresponding campaign
DialedTime dial was placed
NumberNumber that was dialed
Phone # GroupSet of phone numbers within a group
PriorityPriority of the number in relation to other numbers in a campaign/group
Call ResultThe result of the dial attempt
[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/o57image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/o57image.png) ### Show Next Numbers
**Field** **Description**
CampaignCampaign containing numbers that have been uploaded
DescriptionBrief description of the corresponding campaign
Phone # GroupSet of phone numbers within a group
PriorityPriority of the number to other numbers in a campaign/group
Phone NumberThe number that was dialed
LocaleRegion that the number corresponded with
Ok To CallYes / No based on call rules such as timezone etc.
Last StatusStatus of last attempt (failed, connected, etc.)
Last AttemptDate and time of last attempt
Next AttemptData and time of next attempt
[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/CM1image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/CM1image.png) ### Show Never Dialed
**Field** **Description**
CampaignCampaign containing numbers that have been uploaded
LocaleRegion that the number corresponded with
Ok To callYes / No based on call rules such as timezone etc.
CountNumber of numbers that were not dialed.
[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/B6Uimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/B6Uimage.png)
# Campaign Editor ## Campaign Settings [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/mo1image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/mo1image.png)
**Field** **Description**
CampaignCampaign containing numbers that have been uploaded
Start TimeStart time campaign was initiated
CallerIDOutbound CallerID for campaign
StrategyStrategy the dialer will use when attempting outbound dials.
Campaign Type
ControlsFunctions that control the status of the campaign (explained below)
## Additional Campaign Settings [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/zz0image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/zz0image.png)
**Field** **Description**
DescBrief description of the campaign
CallerIDOutbound CallerID
Wrap Up TimeTime between calls
Auto Start
Attempts Per NumberAmount of times the dialer will attempt a number while the campaign is active
Attempts IntervalAmount of time between dialer attempts
Max Simul DialersMaximum number of the outbound dial attempts
Dial TimeoutTime that a dialer will attempt a call before going to wrap up
Dialer Agent Ratio Number of dialers active per number of agents logged in.
# Campaign Phone Number ## Overview ## Campaign Phone Numbers [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/hkPimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/hkPimage.png)
**Field** **Type** **Description**
Campaign Name Name of campaign
Number Count Number of #s in campaign
Number Dialed Number of #s dialed in campaign
Number Remaining Remaining #s to be dialed
Phone Number Group Name Number of phone group
Description Descriptive name of campaign
Created Date the campaign was created
Updated Date the campaign was updated
![](https://public.intellasoft.net/download/attachments/8030037/image2017-9-6_11-7-41.png?version=1&modificationDate=1504710458631&api=v2) # Campaign Logs ## Overview ## Campaign Logs
**ID** **Type** **Description**
Start Time
End Time
Campaign Name
Campaign Description
Duration
[![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/j47image.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/j47image.png) # Campaign Dialer Data ## Overview ## Campaign Dialer Data Options [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/e5kimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/e5kimage.png)
**Field** **Type** **Description**
ID
Campaign
When
Num Calls
Answered Calls
Num Abandons
Num Busy
Num Incompletes
Num Progressives
Num Predictives
Min Abandon
Max Abandon
Avg Abandon
Avg Callee Ring
Min Callee Wait
Max Callee Wait
Avg Callee Wait
## Additional Information [![image.png](https://public.intellasoft.net/uploads/images/gallery/2024-07/scaled-1680-/Eehimage.png)](https://public.intellasoft.net/uploads/images/gallery/2024-07/Eehimage.png)
**Field** **Type** **Description**
Dialed Number
Callee Start
Callee Pickup
Agent Pickup
Agent Name
Case Number
Disposition
Result
Hangup Cause
Last Hangup Cause
Last Status
Num Attempts
Play
Save
# Generate Reports ## Overview ## Campaign Percentage
**Field** **Description**
ID
Campaign Name
Num Calls
Num Connected
% Connected
Num Answered
% Answered
Num Abandoned
% Abandoned
Num Busy
% Busy
Num Incomplete
% Incomplete
Num Progressive
% Progressive
Num Predictive
% Predictive
## Campaign Time
FieldDescription
ID
Campaign Name
Avg Abandon
Max Abandon
Avg Callee Ring
Max Callee Ring
Avg Callee Answer
Max Callee Answer
Tot Dialer Time
## Campaign Numbers
FieldDescription
Start
Pickup
End
CallerID From Name
CallerID From Num
CallerID To Num
Call Result
# Dialer Activity ## Top Section
**Field****Type** **Description**
When
Started Calls
Active Calls
Answered
Abandoned
External
20 Sec Calls
SLA 20 Sec
Longest Wait
Avg Wait
Avg Answer
Avg Talk
Max Talk
Avg Abandon
## Bottom Section
**Field** **Type** **Description**
TIme
From Name
From Number
Agent
To Name
To Number
Answer
Wait
Talk
Duration
Play
Save
# Agent Performance ## Top Section
**Field** **Type** **Description**
Name
When
Queue Calls
Calls In
Calls Out
Calls Total
Missed Rings
Logged In
Avg Talk Time
Avg Answer Time
## Bottom Section
**Field** **Type** **Description**
Time
Dept
From Name
From Number
Agent
To Name
To Number
Answer
Wait
Talk
Duration
Play
# Dialer Status Log - no screenies yet