Polycom VVX Cheat Sheet
Overview
This page includes some of the most commonly used functions of the Polycom VVX SIP phone (may also be called the VX400 or VX401). Each of the tables represents a set of functions that will be available to you depending on your role within your organization as explained below:
- General Phone Functions - Applies to anyone who is using a Polycom VVX400/401 phone.
- Extended Agent Functions - Applies to those running a call center Intellasoft setup. These functions are specific to Agents. The General Phone Functions also apply.
- Extended Supervisor Functions - Applies to those running a call center Intellasoft setup. These functions are specific to those in a Supervisory role. The Extended Agent Functions and General Phone Functions also apply.
General Phone Functions
Action |
Instruction |
Dial | Dial (optional) 9 – 911 |
Outside Calls - Local | Dial (optional) 9 + (7) Digit Local Number |
Outside Calls – Long Distance | Dial (optional) 9 + (10) Digit Long Distance Number |
Call Hold Retrieval |
Phone One: Place Call on Hold |
Transfer Call |
|
Transfer Call To Voicemail |
|
Conference Call – Method 1 |
|
Conference Call – Method 2 |
You may need to press the More button to see this option |
Conference Call – Split Calls |
Individual calls will be split to different Line buttons |
Voicemail |
You may need to press the More button to see this option
If this is your first time setting up your mailbox |
Voicemail |
If this is your first time setting up your mailbox |
Arrow Up |
|
Extended Agent Functions
Action |
Instruction |
Agent Login |
|
Agent Pause |
|
Agent Logoff |
|
Extended Supervisor Functions
Agent |
Action |
Voicemail (Access from your extension) |
|
Voicemail (Access from other extensions) |
|
Call Center Station Monitor |
|
Day / Night |
|