On Call Functions

Active Call Functions

 

 

Transferring to Another Extension/Phone Number

  1. Place the active caller on Hold or press the Transfer button.
  2. Enter a number you wish to transfer to, or use the Directory, or favorited contacts from the Lines screen.
  3. Wait for the other party to pick up to announce the caller, other press Transfer to cold transfer.
  4. If the other party you are transferring to picks up and in unable to accept the call or you get a voicemail, press Cancel.

 

 

Transferring to an Extension's Voicemail

  1. Place the active caller on Hold or press the Transfer button.
  2. Dial ** then press Send button, immediately followed by Trnsfr

The transferring function is a custom Intellasoft function and is not one built into the Polycom itself, so using the directory or lines function will not work. You must know the extension number of the party you wish to transfer to

coming soon

Conference Call - Method 1

This method assumes you already have an active caller on the line.

  1. Press More followed by Confrnc button.
  2. Dial the number/extension you wish to start a conference with. You can also use favorited contacts from the Line's screen or the Directory.
  3. Once you are connected, press More then Confrnc again. You should now see that you are connected to two parties in conference mode.

 

 

Conference Call - Method 2

This method assumes you do not have any active callers on the line.

  1. Place a call on Line 1. You can wait for the other party to pick up, or can you go ahead and place another call on Line 2
  2. Once you have both parties connected press More then Join. You should now see that you are connected to two parties in conference mode.

 

 

Conference Call Management

 

 

 


Revision #4
Created 25 March 2024 15:18:13 by Robert Alexander
Updated 2 September 2024 18:58:31 by Andrew Baumes