Polycom VVX Video Tutorials

Overview

This chapter is dedicated to training on the various features of the Polycom VVX 400. Above each video are step-by-step instructions that correspond with the videos, though in some cases they may be more detailed. The video player is controlled by buttons located at the bottom. Their functions are as follows: (1) Play/Pause, (2) Timeline Slider, (3) Volume Slider, (4) Fullscreen.

Table of Contents


Dialing Options

Direct Dial

  1. To place a call enter the number you wish to dial. Alternatively, you can dial by pressing one of the favorited contacts from the Lines screen or by using the directory (Press Directory button > find contact > press Dial)
  2. Press Dial.
  3. Wait for the other party

 

 

Speakerphone Dial

  1. Press the Speakerphone button.
  2. Dial the number, press the Lines button to access your main contact, or press More followed by Directory to access the directory.
  3. Press send if the number was manually entered, or press dial once you have found the contact you wish to dial if using the directory.

 

 

Headset Dial

  1. Press Headset button.
  2. Dial the number, press the Lines button to access your main contact, or press More followed by Directory to access the directory.
  3. Press send if the number was manually entered, or press dial once you have found the contact you wish to dial if using the directory.
    1. If you press the headset button, it is important to remember that unless switch to a different method of placing/receiving calls future calls will be placed/answered through the headset
    2. This feature is known as Headset Memory, and can be enabled/disabled from Home > Settings > Preferences > Headset > Headset Memory.

 

 

Handset Dial

  1. Pickup Handset.
  2. Dial the number, press the Lines button to access your favorited contacts, or press More followed by Directory to access the directory.
  3. Press send if the number was manually entered, or press dial once you have found the contact you wish to dial, if using the directory.

 

 

Incoming Call Functions

Answering

To Answer a Call:

 

 

Pre-answer functions

 

 

 

 

On Call Functions

Active Call Functions

 

 

Transferring to Another Extension/Phone Number

  1. Place the active caller on Hold or press the Transfer button.
  2. Enter a number you wish to transfer to, or use the Directory, or favorited contacts from the Lines screen.
  3. Wait for the other party to pick up to announce the caller, other press Transfer to cold transfer.
  4. If the other party you are transferring to picks up and in unable to accept the call or you get a voicemail, press Cancel.

 

 

Transferring to an Extension's Voicemail

  1. Place the active caller on Hold or press the Transfer button.
  2. Dial ** then press Send button, immediately followed by Trnsfr

The transferring function is a custom Intellasoft function and is not one built into the Polycom itself, so using the directory or lines function will not work. You must know the extension number of the party you wish to transfer to

coming soon

Conference Call - Method 1

This method assumes you already have an active caller on the line.

  1. Press More followed by Confrnc button.
  2. Dial the number/extension you wish to start a conference with. You can also use favorited contacts from the Line's screen or the Directory.
  3. Once you are connected, press More then Confrnc again. You should now see that you are connected to two parties in conference mode.

 

 

Conference Call - Method 2

This method assumes you do not have any active callers on the line.

  1. Place a call on Line 1. You can wait for the other party to pick up, or can you go ahead and place another call on Line 2
  2. Once you have both parties connected press More then Join. You should now see that you are connected to two parties in conference mode.

 

 

Conference Call Management